Job Description
Join Atlanta Connect Solutions as a Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance with flexible scheduling! We're seeking empathetic individuals to deliver exceptional support during evening hours (4 PM - 10 PM). This remote-friendly role offers competitive pay, comprehensive training, and opportunities for advancement. Help us create memorable customer experiences while maintaining your daytime commitments.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening shifts
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in CRM systems
- Collaborate with daytime teams for seamless handoffs
- Maintain customer satisfaction scores above industry benchmarks
- Adapt to new technologies and product updates
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Ability to thrive in evening work environment
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work
- Flexibility to work occasional weekends during peak seasons