Job Description
Join FlexiWork Solutions and transform your free time into extra income! We're seeking motivated individuals for our part-time remote Customer Specialist role in Seattle. Enjoy flexible hours, competitive pay, and the comfort of working from home while making a real impact. Perfect for students, parents, or anyone looking to supplement their income with a reputable employer. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email
- Resolve technical issues and product-related questions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for response time and resolution
- Collaborate with team leads for escalated cases
- Participate in bi-weekly virtual training sessions
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong written and verbal communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work evenings/weekends (flexible shifts)
- Proficiency with Zendesk and Microsoft Office Suite
- Type 35+ WPM with high accuracy
- Positive, solution-oriented mindset