Job Description
Join our award-winning team as an Evening Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during flexible evening hours in Atlanta. Enjoy competitive pay, comprehensive training, and a supportive remote work environment. Perfect for students, parents, or professionals seeking work-life balance. Start immediately with our streamlined onboarding process!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in customer management systems
- Collaborate with support teams to escalate complex cases
- Maintain service quality standards with 95%+ customer satisfaction
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Reliable internet connection and quiet home workspace
- Ability to work 20-30 hours weekly (4-6pm-10pm shifts)
- Basic computer proficiency with Microsoft Office