Job Description
Join UrbanTech Solutions as an Evening Part-Time Customer Service Specialist and become the heart of our client experience! We're seeking passionate individuals to deliver exceptional support during our busiest evening and weekend hours. This role offers the perfect work-life balance for students, parents, or professionals seeking flexible schedules while building a rewarding career in customer service.
Why You'll Love Working With Us:
- Competitive hourly rates with performance incentives
- Comprehensive training and growth opportunities
- Modern, downtown DC location with free parking
- Inclusive culture focused on work-life harmony
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve technical issues and process orders with precision and empathy
- Document all interactions in our CRM system while maintaining data accuracy
- Collaborate with day-team specialists for seamless customer handoffs
- Contribute to process improvement initiatives for after-hours support
- Maintain product knowledge through continuous learning modules
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in fast-paced environments
- Exceptional communication skills with neutral accent proficiency
- Strong problem-solving abilities and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Availability for 20-30 hours/week across evenings and weekends
- Ability to thrive independently with minimal supervision