Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist in Nashville! We're urgently hiring individuals with flexible schedules to deliver exceptional client experiences during evening hours. This role offers competitive compensation, remote work options, and a supportive environment perfect for students, parents, or professionals seeking work-life balance.
What We Offer:
- Flexible evening shifts (4 PM - 10 PM)
- Competitive hourly pay + performance bonuses
- Remote work capabilities
- Comprehensive training program
- Growth opportunities within the company
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify and escalate complex issues to senior specialists
- Meet daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (training provided)
- Reliable high-speed internet for remote work
- Ability to work independently with minimal supervision