Job Description
Join our dynamic team at Horizon Solutions Group as an Evening Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during evening and weekend shifts in the vibrant Denver area. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a fast-paced environment. Perfect for students, parents, or anyone seeking work-life balance!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening/weekend hours
- Process orders, returns, and transactions with precision
- Maintain detailed records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Adhere to company protocols while maintaining customer satisfaction
- Identify and escalate complex issues to senior staff
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Flexibility to work evenings (5-9 PM) and weekends
- Problem-solving abilities and attention to detail
- Positive attitude under pressure