Job Description
Join our innovative team as an Evening Part-Time Customer Service Specialist at FlexiCare Solutions! We're seeking energetic professionals to deliver exceptional support during flexible evening hours (5 PM - 10 PM PT). Perfect for students, parents, or anyone seeking work-life balance. Enjoy a remote-friendly environment with competitive pay and growth opportunities. No nights or weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening shifts
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with daytime teams for seamless handoffs
- Meet/exceed customer satisfaction targets (95%+ CSAT)
- Participate in bi-weekly virtual training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Reliable high-speed internet and quiet workspace
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Flexibility to cover rotating evening shifts (5-10 PM)