Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Sacramento Customer Solutions Inc. We're urgently hiring passionate individuals to deliver exceptional customer experiences during our evening hours. This flexible role offers competitive pay, comprehensive training, and a supportive environment where your skills make a real difference. If you thrive in fast-paced settings and value work-life balance, this is your opportunity to grow while serving Sacramento's community.
Responsibilities
- Handle high-volume inbound/outbound calls and digital customer inquiries with professionalism
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately and maintain customer records
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for call quality and resolution time
- Adhere to compliance protocols and data security standards
- Support weekend shifts during peak periods as needed
Qualifications
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software (Salesforce preferred)
- Ability to type 40+ WPM with high accuracy
- Flexible availability for evening shifts (4 PM - 10 PM)
- Strong problem-solving and conflict resolution abilities
- Valid California ID and reliable transportation
- Pass background/driving record checks