Job Description
Join our award-winning team at Apex Solutions Group as an Evening Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences during our peak evening hours (4 PM - 10 PM). This immediate opportunity offers competitive pay, flexible scheduling, and the chance to grow with a dynamic Raleigh-based leader in client satisfaction.
Why choose us? We pride ourselves on fostering a supportive environment where your contributions matter. Enjoy free parking, paid training, and a collaborative culture that values work-life balance. Perfect for students, parents, or career-changers seeking meaningful part-time work.
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet performance metrics including first-contact resolution and customer satisfaction
- Proactively identify opportunities to enhance service quality
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to multitask and manage time effectively during peak hours
- Strong problem-solving abilities with a customer-first mindset
- Flexibility to work evenings, weekends, and occasional holidays