Job Description
URGENT HIRING: Join Fort Worth Connect Solutions as an Evening Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during our peak evening hours. This flexible role offers competitive pay and immediate start dates.
Perfect for students, parents, or professionals seeking supplemental income. Enjoy a dynamic team environment with comprehensive training provided. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve billing inquiries and service issues using CRM systems
- Process transactions and update customer accounts accurately
- Collaborate with day-team to ensure seamless service continuity
- Document interactions and maintain detailed case notes
- Meet/exceed quality and productivity metrics
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to multitask in fast-paced environments
- Reliable transportation for evening shifts (4 PM - 10 PM)
- Pass background check and drug screening