Job Description
Immediate openings for Evening Part-Time Customer Service Specialists in Atlanta! Join our dynamic team and deliver exceptional service during peak evening hours. This urgent hiring opportunity offers competitive pay and flexible scheduling.
We're seeking energetic professionals to handle customer inquiries, resolve issues, and ensure seamless operations in our fast-paced contact center. Perfect for students, parents, or anyone seeking a rewarding evening role with growth potential.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications during evening shifts (4 PM - 12 AM)
- Resolve customer issues with empathy and efficiency while maintaining service excellence standards
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to ensure consistent service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
- Support quality assurance initiatives and contribute to team performance metrics
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- 6+ months customer service experience in call center or retail environment
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced settings while maintaining composure
- Strong problem-solving abilities with attention to detail
- Reliable transportation to downtown Atlanta location
- Evening/weekend availability mandatory