Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Tampa Connect Solutions! We're seeking energetic individuals to deliver exceptional customer experiences during our peak evening hours. This immediate hire opportunity offers flexible scheduling and competitive pay in Tampa's vibrant business district. If you thrive in fast-paced environments and have a passion for helping others, apply today and start your career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues and product concerns using CRM systems
- Process orders, returns, and exchanges accurately
- Document customer interactions and maintain detailed case records
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Contribute to continuous improvement of customer service protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Reliable transportation and evening availability (3 PM - 11 PM)
- Positive attitude with problem-solving mindset
- Basic knowledge of retail or service industry