Job Description
Join our dynamic team at Pacific Coast Connect and become the voice of excellence for our valued customers! We're seeking enthusiastic Evening Part-Time Customer Service Specialists to deliver exceptional support during our peak evening hours. This immediate hire opportunity offers flexible scheduling, competitive pay, and a vibrant work environment in sunny San Diego. Perfect for students, parents, or anyone seeking a rewarding evening role with growth potential.
As a key member of our support team, you'll handle inbound inquiries, resolve issues with empathy and efficiency, and contribute to our mission of exceeding customer expectations. Enjoy free parking, paid training, and a team that values your work-life balance. Apply today and start making an impact tomorrow!
Responsibilities
- Handle high-volume inbound customer calls, emails, and live chats during evening shifts (4 PM - 10 PM)
- Resolve product inquiries, billing questions, and technical support issues with professionalism
- Utilize CRM systems to document interactions and track resolution progress
- Collaborate with cross-functional teams to escalate complex issues when needed
- Maintain detailed knowledge of products/services to provide accurate information
- Identify upsell opportunities and contribute to revenue goals
- Meet/exceed performance metrics including call quality and resolution rates
Qualifications
- Minimum 6 months customer service experience in a fast-paced environment
- Exceptional communication skills with clear, articulate speaking voice
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to multitask and manage multiple customer interactions simultaneously
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work weekends and holidays as required
- High school diploma or equivalent; college coursework a plus
- Must be authorized to work in the US without sponsorship