Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Urban Connect Solutions! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This immediate hire opportunity offers competitive pay, flexible scheduling, and a vibrant work environment in the heart of Los Angeles. If you're passionate about customer satisfaction and thrive in fast-paced settings, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Process orders, returns, and exchanges accurately within company guidelines
- Document customer interactions and maintain detailed case notes in CRM systems
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Meet daily performance metrics including response time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in call center or retail environment
- Strong verbal/written communication skills with clear articulation
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask and prioritize tasks in high-pressure situations
- Flexible schedule availability including evenings (3 PM - 11 PM) and weekends
- Positive attitude with problem-solving mindset and conflict resolution abilities
- Reliable transportation to our Los Angeles headquarters