Job Description
Join our award-winning customer team in Wichita! We're seeking enthusiastic Evening Part-Time Specialists to deliver exceptional service during peak evening hours. This flexible role offers competitive pay, paid training, and opportunities for advancement. Enjoy a supportive environment where your contributions matter.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues and provide product support with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with day-team specialists for seamless customer handoffs
- Meet/exceed customer satisfaction and resolution targets
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or retail experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Reliable internet access for remote work components
- Flexibility to work evenings (5 PM - 11 PM) including weekends
- Basic proficiency with Microsoft Office suite