Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Global Retail Solutions Inc. We're seeking friendly, reliable professionals to deliver exceptional customer experiences during our evening hours. This flexible role offers competitive pay and a supportive environment perfect for students, parents, or anyone seeking work-life balance.
Our Philadelphia location provides a modern workspace with comprehensive training and opportunities for growth. Enjoy the benefits of part-time employment with a forward-thinking company that values its employees.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer issues promptly while maintaining high satisfaction scores
- Collaborate with day-shift teams to ensure seamless service continuity
- Update customer records and document interactions in our database
- Assist with inventory management and store operations as needed
- Adhere to all company policies and security protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic computer proficiency with Microsoft Office Suite
- Flexibility to work evenings (4 PM - 10 PM) weekends
- Reliable transportation and punctuality essential
- Positive attitude and commitment to excellence