Job Description
Join Atlanta Connect Solutions as an Evening Part-Time Customer Service Specialist and become the voice of our thriving Atlanta community! We're seeking energetic professionals to deliver exceptional customer experiences during our peak evening hours (4 PM - 11 PM). Enjoy a competitive hourly rate, flexible scheduling, and a vibrant team environment in the heart of Atlanta. Perfect for students, career-changers, or anyone seeking work-life balance. Grow your communication skills while making a tangible impact on our clients' satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, service disruptions, and product inquiries efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify opportunities to enhance customer satisfaction
- Maintain detailed knowledge of service offerings and company policies
- Support weekend shifts during high-volume periods as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills with Southern hospitality flair
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask while maintaining composure under pressure
- Evening/weekend availability is essential
- Valid Georgia driver's license (for occasional client site visits)