Job Description
Transform your evenings into extra income! Join our dynamic team at FlexWork Solutions as a Part-Time Customer Service Specialist in San Antonio. Enjoy flexible evening hours (5 PM - 10 PM) while helping customers resolve inquiries and providing exceptional support. Perfect for students, parents, or anyone seeking supplemental income with a professional growth path. Training provided, no prior experience required!
Responsibilities
- Deliver outstanding customer service via phone, email, and chat
- Resolve billing, product, and service inquiries efficiently
- Update customer records in CRM systems with accuracy
- Meet daily performance metrics for call resolution
- Collaborate with team members to optimize service delivery
- Maintain detailed documentation of customer interactions
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows OS
- Reliable transportation to San Antonio location
- Flexible availability for evening/weekend shifts
- Positive attitude and problem-solving mindset