Job Description
Join our award-winning team at Cleveland Connect Solutions as a Remote Customer Service Specialist! We're hiring immediately for flexible evening and weekend shifts, perfect for students, parents, or anyone seeking work-life balance. Enjoy the benefits of remote work while making a real impact in our fast-growing tech support division. No commute, no office politics—just competitive pay and a supportive culture.
Why You'll Love Working With Us:
- Immediate hire with same-week onboarding
- 100% remote work environment
- Flexible scheduling (evenings/weekends)
- Comprehensive training provided
- Growth opportunities into leadership roles
Responsibilities
- Handle 50+ customer inquiries daily via phone, chat, and email
- Resolve technical issues for our SaaS platform users
- Document cases in CRM with detailed notes
- Collaborate with Tier-2 support for complex escalations
- Maintain 95% customer satisfaction score
- Participate in bi-weekly team training sessions
- Identify trends for process improvement
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Windows/Mac operating systems
- Excellent verbal/written communication skills
- Reliable high-speed internet connection
- Ability to type 40+ WPM
- Strong problem-solving abilities
- Available for 20-30 hours/week (evenings/weekends)