Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist in New York, Texas! We're urgently seeking energetic individuals with flexible schedules to deliver exceptional customer experiences. Enjoy competitive pay, modern work environment, and opportunities for growth. Perfect for students, parents, or anyone seeking evening flexibility. Apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders and update customer records accurately
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for response time and satisfaction
- Document interactions in CRM system with precision
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or retail experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation to our New York, TX location
- Ability to work independently with minimal supervision
- Proficiency with basic computer applications
- Flexible availability between 4 PM - 11 PM (weekends required)