Job Description
Join FlexiCare Solutions as an Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance! We're seeking passionate individuals to deliver exceptional support during flexible evening hours (4 PM - 10 PM). This remote-friendly role offers competitive pay, comprehensive training, and opportunities for growth. Whether you're a student, parent, or career changer, our adaptable schedule accommodates your lifestyle. Immediate openings in Dallas and New York! Apply today to become part of our award-winning team.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing and technical issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams for seamless service delivery
- Meet performance metrics including response time and resolution rate
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote/hybrid settings
- Exceptional verbal and written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Ability to work independently during evening shifts
- Strong problem-solving and conflict resolution abilities
- Comfortable with flexible scheduling requirements
- Basic technical troubleshooting knowledge