Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at CityServe Solutions! We're urgently hiring motivated individuals to deliver exceptional customer experiences during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a supportive environment where your contributions make an immediate impact. Perfect for students, professionals, or anyone seeking a rewarding part-time role in the heart of Raleigh.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Process orders, returns, and service requests with precision
- Resolve customer concerns with empathy and problem-solving skills
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience
- Strong communication and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Availability to work 3-5 evenings per week (15-20 hours)
- Ability to multitask in fast-paced environments
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to Commerce Blvd location