Job Description
Join our dynamic healthcare team as an Evening Part-Time Customer Service Specialist! We're seeking dedicated professionals to support patients during flexible evening and weekend shifts in Cleveland. Enjoy competitive pay, comprehensive training, and a supportive environment while making a meaningful impact in your community. No nights or weekends required? Apply now for this rewarding opportunity!
Responsibilities
- Handle patient inquiries via phone, email, and chat during evening hours (3 PM - 11 PM)
- Process appointment scheduling and insurance verification efficiently
- Maintain accurate patient records in our secure digital system
- Collaborate with clinical teams to ensure seamless patient experiences
- Resolve billing concerns with empathy and professionalism
- Support weekend coverage as needed (8 AM - 4 PM)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently during evening shifts
- Basic computer proficiency with EMR systems
- Flexibility to cover occasional weekend rotations
- Ohio residency required