Job Description
Join Texas Retail Solutions and transform your evenings into rewarding opportunities! We're immediately seeking motivated Evening Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. Enjoy the flexibility of evening shifts while earning competitive pay in a dynamic environment. No weekends required—perfect for students, parents, or anyone seeking work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat during evening hours
- Resolve product/service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Meet/exceed performance metrics for resolution rates and customer satisfaction
- Process returns, exchanges, and order modifications
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable transportation for evening shifts (3 PM - 11 PM)
- Ability to multitask in fast-paced environments
- Positive attitude and team-oriented mindset