Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional guest experiences during evening hours in our vibrant London location. This flexible role offers competitive pay, training opportunities, and a supportive work environment perfect for students, career changers, or those seeking work-life balance.
As a key member of our front-of-house team, you'll be the face of our brand, ensuring every guest interaction is memorable. We value reliability, positivity, and a passion for service. Full-time opportunities may be available for high-performing candidates.
What We Offer:
- Competitive hourly pay (£11.50-£14.00)
- Evening shifts (4:00 PM - 11:00 PM)
- Staff discounts on products and services
- Opportunities for career advancement
- Comprehensive training program
Responsibilities
- Deliver outstanding customer service to all guests during evening hours
- Process payments and manage POS transactions accurately
- Address customer inquiries and resolve issues promptly
- Maintain cleanliness and organisation of service areas
- Collaborate with team members to ensure smooth operations
- Adhere to health and safety regulations
- Support inventory management and stock replenishment
- Contribute to a positive and inclusive work environment
Qualifications
- Previous customer service experience preferred but not essential
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced evening environment
- Strong attention to detail and accuracy
- Reliable and punctual with flexible availability
- Basic numeracy and cash handling skills
- Positive attitude and team player mentality
- Must be eligible to work in the UK