Job Description
Are you seeking a rewarding career with flexible hours? San Diego Logistics & Support Solutions is actively hiring a dedicated Evening Part-Time Customer Service Representative to join our dynamic team. If you have a passion for helping others and want to work in a supportive environment, we invite you to apply.
About the Role:
In this position, you will serve as the face of our company during our high-volume evening shifts. You will be responsible for resolving inquiries, processing orders, and ensuring our clients receive the exceptional service they deserve. We value work-life balance and offer a schedule that allows you to enjoy your evenings and weekends.
Key Benefits:
- Flexible Scheduling: Evening shifts (4:00 PM – 12:00 AM) with no mandatory weekends.
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in the heart of San Diego.
Join us today and take the next step in your professional journey!
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails with professionalism and empathy.
- Resolve customer complaints, account issues, and billing inquiries efficiently.
- Process orders, returns, and exchanges accurately within our ERP system.
- Update customer profiles and transaction history to ensure data integrity.
- Collaborate with the day-shift team to coordinate workflows and resolve escalations.
- Provide accurate information regarding products, services, and company policies.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or retail experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite and CRM experience is a plus).
- Ability to work independently and manage time effectively during evening shifts.
- Must be reliable, detail-oriented, and possess a positive attitude.