Job Description
We are currently seeking a dedicated and professional Evening Part-Time Customer Service Representative to join our dynamic team in Houston, TX. This is an immediate hire opportunity for individuals who thrive in a fast-paced environment and want to work flexible evening shifts without compromising on career growth.
As a key member of our support team, you will serve as the primary point of contact for our valued customers, ensuring their needs are met with efficiency and a premium level of service. We offer a competitive hourly rate, comprehensive benefits, and a collaborative work culture.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues and complaints professionally, ensuring high customer satisfaction scores.
- Utilize CRM software and internal databases to update customer information and track service tickets.
- Assist customers with product information, order processing, returns, and exchanges.
- Collaborate with the morning team to ensure seamless handover of ongoing customer cases.
- Adhere to company policies and quality assurance standards at all times.
- Identify opportunities to upsell products or services to meet sales targets.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, retail, or call center environments is preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce, Zendesk).
- Ability to work evenings, including weekends, as required by the business schedule.
- Problem-solving mindset with the ability to remain calm under pressure.
- Reliable transportation and punctuality are essential.