Job Description
We are seeking a dedicated and personable Evening Customer Service Representative to join our dynamic team in Milwaukee, WI. If you are looking for a flexible schedule that works with your lifestyle and want to be part of a company that values its employees, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. We offer a modern, collaborative environment where your voice matters. This is a perfect opportunity for students, parents, or anyone looking to balance work with life.
Why Join Us?
- Flexible evening shifts (4:00 PM - 10:00 PM)
- Competitive hourly pay ($18 - $22/hr)
- Comprehensive training and career growth opportunities
- Supportive team culture
Don't miss this chance to advance your career on a schedule that suits you. Apply today!
Responsibilities
- Manage inbound and outbound customer inquiries with professionalism and accuracy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the support team to improve service protocols and processes.
- Stay updated on product knowledge and service updates to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or retail is preferred.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work evenings and weekends as required.