Job Description
Are you looking for a rewarding career opportunity that fits perfectly around your evening schedule? Horizon Support Services is currently seeking dedicated and enthusiastic individuals to join our team as Part-Time Customer Service Representatives in El Paso, TX. We pride ourselves on delivering top-tier support to our clients and offer a dynamic work environment where your contributions make a real difference.
In this role, you will serve as the friendly face of our brand, helping customers resolve their inquiries with patience and professionalism. We value reliability, communication skills, and a positive attitude. If you are ready to kickstart your career in a supportive environment with flexible hours, we want to hear from you!
Responsibilities
- Handle Inbound & Outbound Calls: Provide exceptional support to customers via phone, email, and chat during evening shifts.
- Resolve Customer Inquiries: Investigate and troubleshoot issues to ensure high customer satisfaction and retention rates.
- Update Customer Records: Accurately log interactions and maintain up-to-date information in our CRM systems.
- Process Transactions: Assist with order processing, returns, and exchanges as required.
- Follow Company Procedures: Adhere to all scripts, policies, and quality assurance standards.
- Collaborate with Team: Work closely with supervisors and peers to improve overall team performance.
- Identify Trends: Communicate common customer feedback to management to help shape our service improvements.
Qualifications
- High School Diploma: Minimum educational requirement; Associate's degree preferred.
- Previous Experience: 1+ years of customer service experience is a plus, but we provide comprehensive training.
- Communication Skills: Excellent verbal and written communication abilities in English.
- Computer Proficiency: Comfortable navigating various software applications and CRM tools.
- Reliability: Ability to work evenings (e.g., 4:00 PM - 10:00 PM) and weekends as needed.
- Problem-Solving: Proactive approach to resolving issues and a calm demeanor under pressure.
- Time Management: Ability to multitask and prioritize tasks effectively during busy periods.