Job Description
Are you looking for a rewarding evening opportunity in the heart of Chicago?
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. This is an immediate hire role designed for individuals seeking a flexible work-life balance with evening shifts. You will be the first point of contact for our valued clients, ensuring their needs are met with precision and a smile.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive hourly pay ranging from $18.00 to $22.00.
- Supportive team environment with growth opportunities.
- Perfect for students or those looking to supplement their income.
Responsibilities
- Manage a high volume of inbound and outbound calls during evening hours.
- Resolve customer inquiries, complaints, and issues with a focus on customer satisfaction.
- Process orders, returns, and exchanges accurately in the CRM system.
- Maintain up-to-date knowledge of company products, policies, and procedures.
- Document all customer interactions and transactions in the database.
- Collaborate with the support team to improve service protocols.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but comprehensive training is provided.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and efficiently during evening shifts.
- Must be available to work flexible evening hours, including weekends.