Job Description
Join our dynamic team at Houston Solutions Group as an Evening Part-Time Customer Service Representative! We're urgently hiring motivated individuals to provide exceptional support during our peak evening hours. This is a fantastic opportunity to gain valuable experience while maintaining a flexible schedule. If you're passionate about helping others and thrive in fast-paced environments, we want to hear from you today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues and troubleshoot product problems efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with day team to ensure seamless service continuity
- Meet performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Basic computer proficiency with MS Office Suite
- Flexibility to work evenings (4 PM - 10 PM)
- Reliable transportation to our downtown Houston location