Job Description
Immediate Hire for Evening Part-Time Roles! TechSupport Pro is seeking enthusiastic students to join our dynamic customer service team in San Jose. Enjoy flexible evening hours while gaining valuable professional experience in a fast-paced tech environment. Perfect for balancing studies with work – no prior experience required!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Free training and career development opportunities
- Modern, collaborative workspace near public transit
- Student-friendly scheduling with exam accommodations
- Immediate start – no waiting periods!
Responsibilities
- Handle customer inquiries via phone, chat, and email with professionalism
- Troubleshoot technical issues using our knowledge base
- Document cases accurately in CRM systems
- Collaborate with senior team members for complex issues
- Maintain positive customer satisfaction metrics
- Attend weekly training sessions to enhance skills
- Adhere to company security protocols
Qualifications
- Currently enrolled in any accredited college/university
- Excellent communication skills (written & verbal)
- Strong problem-solving abilities
- Basic computer proficiency with MS Office Suite
- Ability to work independently with minimal supervision
- Reliable internet connection for remote shifts
- Flexible availability between 5 PM - 11 PM (weekdays)
- Positive attitude and willingness to learn