Job Description
Join our dynamic team as an Evening Part-Time Customer Support Specialist! We're urgently hiring for flexible evening shifts (4 PM - 10 PM) in Louisville, KY. Perfect for students, parents, or anyone seeking work-life balance. Enjoy a supportive environment with competitive pay and immediate start opportunities.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours
- Resolve technical issues and product inquiries efficiently
- Document interactions and maintain accurate case records
- Collaborate with day-team specialists for seamless handoffs
- Meet performance metrics for response time and resolution
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Strong verbal/written communication skills
- Basic computer proficiency with troubleshooting abilities
- Reliable transportation to downtown Louisville office
- Flexibility to work weekends as needed
- Ability to multitask in fast-paced environment