Job Description
Join our award-winning team at Apex Solutions Inc. as a Part-Time Customer Service Specialist! We're urgently hiring motivated professionals in Columbus, OH with flexible scheduling options (evenings/weekends available). Enjoy a supportive environment, comprehensive training, and opportunities for growth. Perfect for students, parents, or anyone seeking work-life balance. Apply today and start making a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team to improve customer satisfaction metrics
- Process orders, returns, and account modifications
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Positive attitude and customer-first mindset