Job Description
Join our dynamic team at Urban Support Solutions! We're seeking enthusiastic individuals for evening part-time customer service roles perfect for students. Enjoy flexible schedules, weekly pay, and a supportive environment while building valuable career skills. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone and chat during evening hours
- Resolve billing and account issues with empathy and efficiency
- Process transactions and maintain accurate documentation
- Collaborate with team members to meet service targets
- Adhere to company protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- Current student or recent graduate preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced setting
- Basic computer proficiency and typing skills
- Reliable evening availability (minimum 20 hours/week)
- Positive attitude and customer-focused mindset