Job Description
Join our dynamic team at Urban Hospitality Group and transform your evenings into rewarding experiences! We're seeking enthusiastic Evening Part-Time Customer Service Associates to deliver exceptional guest experiences in our vibrant Houston location. Perfect for students, night owls, and those seeking flexible schedules, this role offers competitive pay and a supportive environment where your growth is prioritized.
As a cornerstone of our guest services team, you'll be the friendly face that makes every interaction memorable. We provide comprehensive training, flexible scheduling around your academic commitments, and opportunities for advancement. Whether you're balancing studies or seeking supplemental income, this position offers the ideal blend of professional development and work-life balance.
Responsibilities
- Deliver outstanding customer service through in-person and digital channels
- Manage guest check-in/check-out processes efficiently
- Resolve guest inquiries and concerns with empathy and professionalism
- Collaborate with team members to ensure seamless operations
- Maintain cleanliness and organization of public areas
- Process transactions accurately using POS systems
- Adhere to all safety and compliance protocols
Qualifications
- Must be 18+ years old (students currently enrolled welcome)
- High school diploma or equivalent (current students accepted)
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays
- Basic computer literacy and tech-savviness
- Reliable transportation to downtown Houston location
- Positive attitude and problem-solving mindset