Job Description
Join our dynamic team as an Evening Customer Service Specialist at City Hospitality Group! We're urgently seeking friendly, energetic professionals to deliver exceptional guest experiences during our peak evening hours. This is a fantastic opportunity for students, night owls, or anyone seeking flexible evening work in Jacksonville's vibrant hospitality sector. Enjoy competitive pay, free parking, and a supportive team environment while building valuable customer service skills.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism and empathy
- Process reservations, bookings, and payment transactions accurately
- Resolve customer concerns promptly and escalate complex issues to management
- Maintain detailed records of interactions in our CRM system
- Collaborate with day-shift team for seamless service continuity
- Uphold brand standards in all customer touchpoints
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 1+ years customer service or hospitality experience preferred
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced evening environment
- Basic computer proficiency with MS Office suite
- Flexible schedule availability including weekends
- Positive attitude and problem-solving mindset