Job Description
Join our dynamic team as an Evening Part-Time Customer Service Associate at KC Solutions Group! We're seeking energetic professionals to deliver exceptional support during evening hours. Enjoy flexible scheduling with immediate start opportunities in the heart of Kansas City. This role offers competitive pay, growth potential, and a supportive work environment. Perfect for students, parents, or anyone seeking evening flexibility. Apply now to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer concerns with empathy and efficiency
- Collaborate with daytime teams to ensure seamless service continuity
- Update customer records and maintain data integrity
- Contribute to service improvement initiatives
- Adhere to all company policies and security protocols
Qualifications
- Previous customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications
- Reliable transportation and evening availability (4 PM - 10 PM)
- Positive attitude and customer-first mindset
- High school diploma or equivalent required
- Ability to pass background check