Job Description
Join CityScape Solutions as an Evening Part-Time Customer Service Associate and become the voice of our growing brand! We're seeking energetic professionals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive pay, a supportive team environment, and opportunities for advancement. Perfect for students, career changers, or anyone seeking a rewarding evening schedule in the heart of Raleigh.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Uphold company standards for service quality and response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service or call center experience
- Exceptional communication and active listening skills
- Ability to multitask in a fast-paced evening environment
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and attention to detail
- Availability for flexible evening shifts (3-11 PM) including weekends
- Positive attitude and commitment to customer satisfaction