Job Description
Join our dynamic team at Kansas City Hospitality Group and become the heart of our guest experience! We're seeking energetic Evening Guest Services Specialists to deliver exceptional service during our peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth within our award-winning hospitality company. Perfect for students, professionals, or anyone seeking a rewarding evening position in Kansas City's vibrant hospitality scene.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room assignments for maximum efficiency
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams to ensure flawless operations
- Process payments and maintain accurate financial records
- Uphold brand standards while maintaining a welcoming atmosphere
- Collaborate with cross-functional teams to exceed guest expectations
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with reservation software and POS systems
- Flexible availability including weekends and holidays
- Attention to detail and problem-solving abilities
- Positive attitude and commitment to teamwork
- Must be 18+ years old