Job Description
Join our dynamic team at Oceanview Hospitality Group as a Part-Time Customer Experience Specialist in the heart of Miami Beach! We're seeking energetic individuals to deliver exceptional guest experiences at our premium waterfront resort. This flexible position offers competitive compensation, a vibrant work environment, and opportunities for growth within our expanding portfolio of luxury properties.
As a key member of our front-of-house team, you'll be the first point of contact for discerning international and domestic guests. Your role involves creating memorable interactions while maintaining the highest standards of service excellence. Perfect for students, career changers, or hospitality professionals seeking flexible hours.
Responsibilities
- Deliver personalized guest experiences with warm hospitality and attention to detail
- Manage check-in/check-out processes efficiently using our property management system
- Handle guest inquiries, resolve concerns, and coordinate with multiple departments
- Upsell premium amenities and experiences to enhance guest satisfaction
- Maintain immaculate lobby and common areas with five-star presentation standards
- Process payments accurately and manage cash handling procedures
- Collaborate with team members to ensure seamless service operations
Qualifications
- Previous customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving and conflict resolution abilities
- Professional appearance and polished demeanor
- Valid Florida driver's license (for occasional errands)
- Basic knowledge of Miami tourism attractions and local services