Job Description
Join our dynamic team at Coastal Hospitality Group and become the heart of our evening operations! We're seeking enthusiastic Evening Guest Services Associates to deliver exceptional experiences during our busiest hours. Enjoy the perfect blend of flexibility and growth in a supportive environment where your contributions shine. No weekends required – just 4-5 weekday shifts (4 PM - 10 PM). Perfect for students, parents, or anyone seeking work-life balance.
As a cornerstone of our guest experience, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth. We provide comprehensive training and opportunities for advancement. Apply today to start your rewarding evening career in Virginia Beach's premier hospitality destination!
Responsibilities
- Manage guest check-ins and check-outs efficiently using our proprietary systems
- Address guest inquiries and resolve issues with empathy and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards in cleanliness and facility presentation
- Assist with event setup and special evening requests
- Monitor security protocols and report concerns promptly
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency and POS system experience
- Flexible availability Monday-Thursday evenings (4 PM-10 PM)
- Positive attitude with problem-solving mindset
- Attention to detail and organizational abilities
- Previous hospitality experience preferred but not required