Job Description
Join our dynamic team at CityScape Hospitality as an Evening Guest Services Associate! We're urgently seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. This role offers competitive pay, flexible scheduling, and opportunities for advancement in a thriving Raleigh hospitality environment. If you thrive in fast-paced settings and prioritize guest satisfaction, apply now to become part of our award-winning team!
Responsibilities
- Provide exceptional check-in/check-out services for evening guests
- Handle guest inquiries, resolve concerns, and coordinate room assignments
- Manage reservation systems and process payments accurately
- Monitor security protocols and ensure guest safety during overnight hours
- Collaborate with housekeeping and maintenance teams for seamless operations
- Prepare nightly reports and maintain detailed guest records
- Uphold brand standards through attentive service and professional demeanor
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Strong communication and conflict resolution skills
- Proficiency with reservation software and basic office applications
- Ability to multitask and prioritize in high-pressure situations
- Flexible availability including weekends, holidays, and overnight shifts
- Valid North Carolina driver's license (if required for errands)
- Positive attitude and commitment to exceptional guest experiences