Job Description
Join Baltimore's premier hospitality destination as an Evening Guest Services Associate! We're seeking energetic professionals to deliver exceptional experiences during our peak evening hours. This flexible role combines customer service excellence with operational support in a vibrant downtown setting. Perfect for students, second-job seekers, or those seeking work-life balance with evening schedules.
Responsibilities
- Provide outstanding customer service at check-in/check-out desk
- Manage reservation systems and handle guest inquiries
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Assist with event setup and evening operations
- Resolve guest concerns promptly and professionally
- Maintain cleanliness and organization of public areas
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic computer proficiency with reservation systems
- Flexible availability including weekends and holidays
- Positive attitude and professional appearance
- Must be 18+ years old