Job Description
Join our award-winning hospitality team as an Evening Guest Services Associate at Orlando's premier resort! We're seeking friendly, energetic professionals to deliver exceptional guest experiences during evening hours. Perfect for students, parents, or anyone seeking flexible evening schedules with competitive pay and growth opportunities. Enjoy complimentary resort amenities and a dynamic work environment in the heart of Florida's tourism capital.
Responsibilities
- Check in/out guests efficiently using resort management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and security teams for seamless operations
- Prepare nightly reports and maintain accurate guest records
- Uphold resort standards for cleanliness and safety protocols
- Assist with special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Strong communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays consistently
- Proficient in basic computer applications and POS systems
- Valid Florida driver's license preferred
- Must pass background check and drug screening
- Bilingual (English/Spanish) candidates strongly encouraged