Job Description
Join our dynamic hospitality team as an Evening Guest Services Associate at Grand Plaza Hotel & Suites! We're seeking friendly, detail-oriented professionals to deliver exceptional guest experiences during evening and overnight shifts. Perfect for students, parents, or anyone seeking flexible evening hours in San Antonio's vibrant downtown area. Enjoy competitive pay, complimentary parking, and a supportive work environment while exploring the city's renowned nightlife and cultural attractions.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and modify bookings as needed
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Handle emergency situations calmly and professionally
- Prepare end-of-night reports and reconcile daily transactions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with POS systems
- Flexible availability including weekends and holidays
- Valid Texas driver's license (if required for errands)
- Ability to stand/walk for extended periods