Job Description
Join Cleveland's premier hospitality destination as an Evening Guest Services Associate! We're seeking dynamic individuals to deliver exceptional experiences during our peak evening hours. Perfect for students, second-job seekers, and night owls who thrive in fast-paced environments. Enjoy competitive pay, flexible scheduling, and a vibrant team culture.
Responsibilities
- Provide exceptional customer service to evening guests
- Manage front desk operations including check-ins and check-outs
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Prepare evening reports and maintain guest satisfaction metrics
- Assist with event setup and breakdown as needed
Qualifications
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced setting
- Basic computer proficiency with POS systems
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- High school diploma or equivalent required
- Must be 18+ years old