Job Description
Join our dynamic hospitality team as an Evening Guest Services Associate! We're seeking energetic professionals to deliver exceptional guest experiences during evening hours in our Charlotte location. This part-time role offers flexible scheduling, competitive pay, and opportunities for growth in a supportive environment.
As a key member of our front desk team, you'll be the first point of contact for our guests, ensuring seamless check-ins, addressing inquiries, and maintaining a welcoming atmosphere. Perfect for students, night owls, or those seeking supplemental income with evening flexibility.
Responsibilities
- Provide exceptional customer service during evening shifts (4 PM - 12 AM)
- Manage guest check-in/check-out processes efficiently
- Address guest inquiries and resolve issues promptly
- Handle reservations and manage room availability systems
- Collaborate with housekeeping and security teams
- Maintain accurate documentation and financial transactions
- Uphold brand standards and safety protocols
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency with reservation management systems
- Flexible availability for evening and weekend shifts
- High school diploma or equivalent required
- Basic math and cash handling skills
- Positive attitude and problem-solving mindset