Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Guest Service Associate! We're seeking energetic individuals to deliver exceptional guest experiences during our peak evening hours. This immediate hire position offers flexible scheduling, competitive compensation, and opportunities for growth in Boston's vibrant hospitality scene. Perfect for students, career changers, or anyone seeking evening work with consistent hours.
Responsibilities
- Provide exceptional customer service to guests during evening hours
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Perform nightly reconciliation of transactions
- Maintain clean and organized reception area
- Collaborate with overnight staff for seamless transitions
- Assist with basic administrative tasks
Qualifications
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexibility with evening/weekend availability
- Basic computer proficiency
- High school diploma or equivalent
- Positive attitude and problem-solving mindset