Job Description
Join our dynamic team as an Evening Guest Service Agent at Miami Beach Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This flexible part-time role offers competitive pay, a vibrant work environment, and opportunities for growth in the heart of Miami's hospitality scene.
Responsibilities
- Check in/out guests efficiently using our property management system
- Respond to guest inquiries and resolve service issues promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Upsell premium services and amenities to guests
- Maintain accurate guest records and reservation data
- Ensure lobby and common areas are immaculate
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays
- Basic proficiency with hotel management software
- Professional appearance and friendly demeanor
- Problem-solving abilities under pressure
- Valid Florida driver's license (if required for errands)
- High school diploma or equivalent